Shipping Policy

Welcome to QQOEBIKE’s Shipping Policy page! We are committed to providing fast, reliable, and transparent shipping to all our customers. Below you will find all the information you need regarding our shipping policies for the United States and Europe.

Shipping Regions

We currently ship to the United States and Europe. Please review the specific details for each region below.

United States Shipping

• Shipping Cost: Free shipping on all orders over $300 within the United States. A shipping fee of $10 will apply for orders under $300.
• Delivery Time: Orders will typically be delivered within 3 to 10 business days after shipping.
• Processing Time: We process and ship orders within 3 business days after the order is placed.
• Shipping Provider: We use reliable shipping carriers to ensure your order arrives safely and on time.
• Shipping Locations: Orders will be shipped from:

Europe Shipping

• Shipping Cost: A shipping fee of $60 will apply based on your location.
• Delivery Time: Orders will typically be delivered within 3 to 10 business days after shipping.
• Processing Time: We process and ship orders within 3 business days after the order is placed.
• Shipping Provider: We partner with reputable carriers to provide efficient and secure shipping across Europe.
• Shipping Locations: Orders will be shipped from:

Additional Information

• Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your shipment.
• Customs & Duties (For Europe): Please be aware that international shipments are not subject to additional customs fees, duties, or taxes for both U.S. and European customers.

Delays

While we strive to meet all delivery times, there may be unforeseen delays due to customs, carrier issues, or other factors beyond our control. We appreciate your patience in such cases.

For any questions or concerns regarding shipping, please contact us at qqoebike@gmail.com.

Thank you for choosing QQOEBIKE!

Refund Policy

Thank you for shopping with QQOEBIKE! We hope you are satisfied with your purchase. However, if you are not completely happy with your order, our refund and return policy has you covered. Please read the following terms to understand our return and refund policy.

Return Window

We accept return requests within 30 days from the date of receipt. If 30 days have passed, we are unable to offer a refund or return.

Eligible Conditions for Return and Refund

• The product is defective or damaged due to a manufacturing fault.
• The product received does not match the order (wrong color, model, etc.).
• The product is unused, in its original condition, with all accessories intact.

Non-Returnable Situations

• Used or damaged products not caused by manufacturing defects.
• Return requests submitted after 30 days.
• Customized products or items purchased during special promotions.

Steps for Customers

If you wish to request a return or refund, please follow these steps:

1. Contact us within 30 days of receiving the product at qqoebike@gmail.com. Please provide your order number, reason for return, and product photos (if applicable).
2. We will respond to your request within 2-3 business days with return instructions.
3. The product must remain unused, with all original packaging and accessories. Please pack the product securely to avoid damage during return shipping.

Return Shipping Costs

If the return is due to our error (such as a defective or incorrect item), we will cover the return shipping costs. If the return is for personal reasons (e.g., you no longer want the product), return shipping costs will be the responsibility of the customer.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days, provided the item meets the refund criteria.

The refund will be issued to the original payment method, and the time it takes for the refund to appear depends on your payment provider, typically within 7-10 business days.

Exceptions and Special Circumstances

In some cases, we may offer partial refunds for items that are slightly damaged but still functional.

No Return or Refund Policy

For items purchased under special promotions or discounts, we may not offer refunds or returns. Please review the specific terms and conditions of the promotion at the time of purchase.

Contact Us

If you have any questions about our return or refund policy, please contact us at:

• Email: qqoebike@gmail.com

Thank you for reading our refund policy. Your understanding and support are greatly appreciated!